Fair access statement

How to make a request for information in an alternative format or require support to contact CCG

North Staffs CCG and Stoke-on-Trent CCG want to ensure that their information is fair and accessible to all sections of our local communities. CCG patients, the public and staff can request reasonable adjustments such as information into other formats.

To request information or any of our key documents in an alternative format such as braille, larger print, audio or other format please This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your address, telephone number along with the title and date of the publication plus the format you require. Our website displays some of our key documents also in Easy Read format for people who prefer  a straightforward summary in plain language. For an example, please read the October 2015 EDS (Equality Delivery System) public grading report.

In addition you may require additional support to contact CCG eg a British Sign Language interpreter to support you or you may need language support where your first spoken language  is not English.

For more information please contact CCG on 0845 602 6772 extension 8233 or you have the option to use Next Generation Text, where you cannot hear or speak on the phone.

Finally, North Staffs CCG and Stoke-on-Trent CCG are embedding the new Accessible Information Standard from NHS England. For more information, visit the NHS England website.