Chance for patients to have a say on Stoke-on-Trent's GP access services

NHS leaders want to hear what patients think about the GP access services in Stoke-on-Trent.

The Hanley Primary Care Access Hub enables patients to see a GP if they are unable to see a GP at the surgery where they are registered. The service underwent changes during 2017 and Stoke-on-Trent Clinical Commissioning Group (CCG) now wants to gauge patient opinion of using the services.

From Thursday January 25 users have a chance to give their feedback through a survey which can be accessed online or as a paper survey at the Access Hub.

The Hub was previously known as Hanley Health and Wellbeing Centre but changed identity when the North Staffs GP Federation took over service delivery in July last year.

If assessed as appropriate, patients can see a GP or Advanced Nurse Practitioner from 8am-8pm seven days per week, 365 days a year. Prior to the changes in July, patients were guaranteed access to a Nurse Practitioner appointment, not a GP.

Dr Steve Fawcett, the CCG’s Medical Director said: It is important we keep the services we commission under review so we can ensure patients are getting the level of support they need. This is especially true after services have undergone changes.

“While we can see how many patients use the Hanley Primary Care Access Hub and largely what for, we also want to know what patients think of the experience and why they go there rather than use their own GP or another service.”

Patients can give their opinion during the engagement exercise which begins on Wednesday January 24 and lasts for four weeks, finishing on Sunday February 25.

Patients can answer questions such as how often they have used the service, why they used the service, whether they sought treatment or advice anywhere else before, what is good about the care they received and what improvements they could suggest.

Paper copies of the survey will be available at Hanley Primary Care Access Hub.

The online survey can be found at: Hanley Primary Care Access Hub