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Hanley Health and Wellbeing centre engagement results

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Since 2009, The Hanley Health and Wellbeing Centre has provided a walk-in service and has been a GP surgery for its registered patients.

In December 2016, The Clinical Commissioning Group (CCG) learned that the then provider; Care UK no longer wished to provide the service when its contract with NHS England ended in June 2017.

There were two elements to the service which required an alternative provider:-

  • The registered list of patients: 

The responsibility for the 3,500 patients registered with the GP Practice fell with NHS England. All patients registered have now been reallocated to an alternative neighbouring Practice and have been notified.

  • The Walk in service:

The Clinical Commissioning Group undertook a four week period of engagement including an online survey, face-to-face conversations and social media inform the new service provision, the results of which were presented to the Adults & Neighbourhoods Overview & Scrutiny Committee on 11 May 2017.

From July 2017, the service was taken over by the North Staffordshire GP Federation, an organisation made up of GP practices across Stoke-on-Trent and North Staffordshire. The Health & Wellbeing Centre has been renamed as the Hanley Primary Care Access Hub.

The pdf public engagement (547 KB) revealed that people were concerned that people who were not registered at the practice had access to a nurse but not a GP. The new service has a GP available to see walk-in patients during its full opening hours which are 8am–8pm seven days per week.

The Hub will continue to be a valuable resource to people who both visit and work in the city centre. It also provides an important service to a number of vulnerable groups who often are not registered with a GP, such as homeless people. It is important these patients still have access to a doctor.

Patients will not be able to register at the Hub as their own GP.

The GP Federation will initially run the Hub for 12 months.

New Hub in town as GP federation takes over at Hanley’s Health and Wellbeing Centre