Out of Hours and Emergency

If you have health concerns outside the normal opening hours of your GP surgery, appropriate NHS help is available from a number of places:

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NHS 111

NHS 111 is a dedicated telephone service available 24 hours a day, 365 days per year and is available by dialling 111 from any telephone.

The service provides easy access to healthcare services and information when you need healthcare quickly, when the condition is urgent but not life threatening.

For more information about 111 visit :  NHS 111 

NHS Choices

NHS Choices is the online 'front door' to the NHS. It is the country's biggest health website and gives all the information you need to make choices about your health.

Visit NHS Choices

Minor Injuries Units/Walk-in Centres

Minor Injuries Units/Walk-in Centres offer help with a range of injuries and ailments including simple breaks, earache, sore throats, children’s illnesses, minor head injuries, burns and even emergency contraception.

The Minor Injuries Units/Walk-in Centres in the area are at Leek Moorlands Hospital and Haywood Hospital (Burslem).

For more information, including locations and opening times, please visit: www.staffordshireandstokeontrent.nhs.uk/Services/minor-injuries-units.htm

GP-Led Walk-in Centres

GP Led Walk-in centres offer same day, pre-bookable appointments with a doctor if you are not able to get an appointment with your own surgery. You do not even need to be registered with a GP.

Walk-in Centres in the area are:

Midway Medical Centre
Lyme Valley Road
Newcastle-under-Lyme
ST5 3TF
Tel: 01782 433265
Open 8am-8pm seven days per week.
Unregistered patients can make an appointment on the telephone or walk-in and make one or possibly wait and be seen. 

Hanley Primary Care Access Hub
Stafford Street
Hanley
Stoke-on-Trent
ST1 1LW
Tel: 01782 987585
Open 8am-8pm seven days per week, 365 days a year 

Dental Access Centres

Patients with an urgent dental problem and without a regular dentist can obtain advice and, where necessary, an emergency appointment by contacting the Dental Advice Line on 0300 123 0981.

The Advice Line is open Monday to Friday 08:00 – 17:00 and covers North Staffordshire and Stoke-on-Trent.  Outside these hours and on Bank Holidays, advice can be obtained by calling NHS111.

Your GP Surgery

Stoke-on-Trent commissions out-of-hours services to cover all practices. Call your normal GP practice number at any time. See GP Practices for details of your local practice.

999

The 999 service is for critical emergencies that are potentially life-threatening. These include:

  • Loss of consciousness
  • Severe chest pain
  • Breathing difficulties
  • Severe bleeding that can’t be stopped
  • Acute confusion states or fits that are not stopping
  • Signs of a stroke

Accident and Emergency/Emergency Care Centre

The Emergency Care Centre at Royal Stoke University Hospital is open 24 hours-a-day every day of the year.

The centre’s team treats a whole range of conditions which include urgent care, emergency medical, trauma and minor injuries cases.  The treatment you receive will depend on your clinical need.

The majority of patients needing emergency treatment come to the centre’s emergency department on;

Hilton Road
Hartshill
Stoke-on-Trent
Staffordshire
ST4 6QG