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Accessibility and Communications Statement 2020/21

The six Staffordshire and Stoke on Trent CCGs want our patients, service users, carers, public, staff and partner organisations to know that reasonable steps are taken to ensure that the information we produce is accessible to a range of individual needs. This also applies to the way we communicate.

The six Staffordshire and Stoke on Trent CCGs want our patients, service users, carers, public, staff and partner organisations to know that reasonable steps are taken to ensure that the information we produce is accessible to a range of individual needs. This also applies to the way we communicate. This includes identifying and reasonably removing ‘barriers’ for people accessing our information, services, premises, any employment or engagement opportunities and considering requests for reasonable adjustments as appropriate.

  • In response to the Accessibility Regulations, which was introduced to ensure reasonable adjustments are made to websites and mobile apps for people requiring additional communication support, have carried out an accessibility review of all six websites. Although they are in line with the accessibility requirements from a technical perspective, there is more we need to do to ensure all of the documents support technology such as screen readers or speech recognition software.
  • The communications team is undertaking a significant piece of work to ensure current documents on the CCG websites are accessible and will be providing training for staff going forward to make sure all future documents are saved in appropriate formats and in line with the regulations.

In relation to the NHS Accessible Information Standard which sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss, CCGs are required to:

  • ensure that their commissioning and procurement processes, including contracts, tariffs, frameworks and performance management arrangements (including incentivisation and penalisation), with providers of health and / or adult social care reflect, enable and support implementation and compliance with this Standard.
  • Commissioners MUST seek assurance from provider organisations of their compliance with this Standard, including evidence of identifying, recording, flagging, sharing, and meeting of needs.

This Accessibility and Communications Statement will be reviewed annually.If you would like to receive material from the 6 Staffordshire and Stoke on Trent CCGs websites or our key publications in another format – such as audio, Clear Information, Easy Read, British Sign Language, interpreter services, large print, or Braille – please contact the general reception number and speak to any member of the administration team - 01782 298002 or use ‘Next Generation Text’ service for deaf and hard of hearing patients, carers and staff.